For Existing ESI Clients
Protect Your Security Investment with a Managed Site
You’ve already invested in a quality security system. An ESI Managed Site keeps it performing at full capacity: scheduled maintenance, priority support, and proactive monitoring, all under a predictable annual contract.
Most Colorado Businesses Are One Failure Away from a Costly Problem
A security system isn’t a set-it-and-forget-it investment. Cameras develop blind spots. Access control credentials go unaudited. Firmware falls behind. And when something fails, often at the worst possible moment, businesses without a service agreement pay full emergency labor rates and wait in line behind contracted clients.
Most businesses operating security systems in Colorado are on a break-fix model: waiting for something to fail, then paying emergency rates to fix it. A Managed Site changes that: scheduled visits, priority response, and a team that knows your system before you need them.
What’s Included in Your Managed Site
Every ESI Managed Site is built around the specific equipment and requirements of your facility. Core coverage includes:
- Scheduled preventive maintenance visits: We come to you on a defined schedule to inspect, clean, test, and document every component of your security system before problems develop.
- Firmware and software updates: Cameras, access control panels, and NVRs receive regular updates to close security vulnerabilities and maintain manufacturer warranty compliance.
- Priority service response: Managed Site clients go to the front of the line. When you call, our dispatch team treats your ticket as high-priority, with faster on-site response than non-contract clients.
- Discounted labor rates: Contracted clients receive preferred pricing on diagnostic and repair labor, a meaningful savings when issues do arise.
- System health documentation: After every maintenance visit you receive a written report documenting system status, any deficiencies found, and recommended corrective actions.
- Credential and access audit support: We help you review and clean up access control credentials as your team changes, a step most businesses skip until a problem occurs.
- Remote diagnostic support: Many issues can be resolved remotely without a truck roll. Managed Site clients get direct access to ESI technical support for phone and remote session troubleshooting.
Managed Site vs. Break-Fix: The Real Cost Comparison
On the surface, skipping a service agreement seems like a way to save money. In practice, unmanaged systems cost more: in emergency repair labor, in downtime, in failed footage when you need it most, and in shortened equipment lifespan from deferred maintenance.
| Scenario | Break-Fix Client | Managed Site Client |
|---|---|---|
| Camera fails mid-weekend | Emergency call-out rates, days of lost coverage | Priority dispatch, preferred labor rate |
| Firmware vulnerability found | Discovered weeks or months later, if at all | Patched during next scheduled visit |
| Employee is terminated | Access credentials may remain active | Audit support flags and removes stale credentials |
| Annual budget planning | Unpredictable repair costs | Fixed contract cost, predictable annual expense |
| Insurance or compliance audit | No documentation of maintenance history | Written maintenance log and system reports |
Who Benefits Most from a Managed Site
MSAs are well-suited for any Colorado business that depends on its security system to be operational, not just installed. Organizations that tend to get the most value include:
- Multi-site businesses that need consistent, documented maintenance across multiple locations and can’t afford to manage vendor relationships separately at each site.
- Healthcare facilities with HIPAA compliance and regulatory requirements around physical security documentation and access control audit trails.
- Property managers overseeing commercial buildings, apartment complexes, or HOAs where security system reliability is a tenant and liability concern.
- School districts and municipal facilities where a failed system can have public safety implications and where staff do not have in-house security expertise.
- Any business with an existing ESI-installed system that wants to ensure the equipment continues performing as designed, with someone accountable if it someone accountable if it doesn’t.
How the Managed Site Enrollment Process Works
Getting started with a Managed Site is straightforward, whether you’re a current ESI client or transferring an existing system from another vendor:
- Site assessment: An ESI technician visits your facility to document all installed equipment, firmware versions, and current system condition. This becomes the baseline for your agreement.
- Agreement proposal: Based on your system inventory and service requirements, we build a custom Managed Site proposal with a defined scope, maintenance schedule, and annual cost.
- Agreement execution: Once approved, your account is set up in our service management system and your first scheduled maintenance visit is booked.
- Ongoing service: From that point forward, ESI proactively manages your system. You receive visit reports, have direct access to technical support, and know that your security investment is being protected.
Frequently Asked Questions
Do I need an ESI-installed system to get a Managed Site?
No. ESI will perform a site assessment on systems installed by other integrators and can offer a Managed Site if the equipment meets our service standards. We’ll let you know during the assessment if there are any components we’d recommend updating before bringing the system under contract.
What’s the difference between a Managed Site and a standard maintenance agreement?
A standard maintenance agreement covers scheduled inspections and priority response for repairs. A Managed Site is broader. It adds firmware and software management, access credential audits, remote diagnostic support, and system health documentation. Think of the Managed Site as a more proactive, comprehensive coverage tier.
How is the agreement priced?
Managed Site pricing is based on the size and complexity of your system: number of cameras, access control doors, and the scope of services required. ESI provides a custom proposal for each site after the initial assessment. Agreements are billed annually.
Does the Managed Site cover parts and replacement equipment?
The Managed Site covers labor for scheduled maintenance visits and diagnostic work. Parts and replacement equipment are billed separately, though Managed Site clients receive preferred pricing on parts and labor for any repair work performed under the agreement. If equipment has reached end-of-life and needs replacement, we’ll provide a clear recommendation and quote.
Can the Managed Site be combined with ESI’s monitoring or remote guarding services?
Yes. Many clients combine a Managed Site with ESI’s 24/7 monitoring or remote guarding services for a complete managed security program. If you’re interested in a fully outsourced security operation, see our Managed Security Services page for a broader overview.
Your System Is Only as Good as Its Last Maintenance Visit
Talk to your ESI account manager about enrolling in a Managed Site, or contact us to get started with a site assessment and custom proposal.